Help & Support
We're here to help you get the most out of Vibezlink.
Contact Us
Have a question, need a hand with a ticket, or want to report a problem? Email our support team and we'll get back to you as soon as we can. You can reach us at support@vibezlink.com or hello@vibezlink.com.
When you reach out, it helps to include your account email, the event name, and your order or ticket reference so we can find your details quickly.
Frequently Asked Questions
How do I find and buy tickets?
Browse events on the Discover screen, open an event to see ticket types and prices, choose your quantity, and complete checkout. Your tickets appear instantly in the "My Tickets" section of your account.
Where are my tickets and how do I use them at the door?
Open "My Tickets" to see each ticket's QR code. At the event, show the QR code to the host or door staff, who scan it to check you in. Each QR code is valid for a single entry.
What is your refund policy?
- All ticket purchases are final.
- Refunds are issued only if an event does not take place or is cancelled.
- Once an event has been performed, revenue is deemed earned and no refunds are issued following the performance.
If an event is cancelled or does not go ahead, eligible refunds are processed to your original payment method. See our Terms of Service for full details.
Can I transfer a ticket to someone else?
Yes. Where ticket transfers are enabled for an event, you can transfer a ticket to another Vibezlink user from your "My Tickets" screen. Once transferred, the ticket moves to the recipient's account.
How do I delete my account?
You can permanently delete your account from the mobile app: open Profile and tap "Delete account". This removes your profile, tickets, messages and activity and cannot be undone. Certain financial and compliance records may be retained as described in our Privacy Policy. You can also email us to request deletion.
I forgot my password — what do I do?
Use the "Forgot password" link on the login screen to receive a reset code by email, then set a new password.
How do I become a host and sell tickets to my own events?
Open "Become a Host" in the app and complete the short form. Host access is granted right away so you can create events, manage tickets, scan attendees at the door, and request payouts.
I didn't receive my confirmation or ticket email.
Check your spam or promotions folder first. Your tickets are always available in the "My Tickets" section of your account. If you still can't find them, email us and we'll help.
Privacy & Legal
For details on how we handle your data and the rules for using Vibezlink, see our Privacy Policy and Terms of Service, linked in the footer below.